LuCell - Key Recovery / Forget Combination Process

To start the process we need some information about your safe.

We May Need To Verify Your Identity

For you and your safe’s security, we will note down the last 3-digit and alphabet of your identity card to verify your identity when you collect the key. This is an added security measure to confirm ownership of your safe.

Let’s Get Started

To request Replacement Key or reset the combination of your safe, kindly send your request to enq@duro.com.sg with photos showing the model and serial number of your safe. We will respond within the next 1-2 business days.

If you do not receive any reply, please call us at +65 6745 6800 during our business hours.

- Lost of Combination -

In the event you had forgotten your combination to open the safe, we need to make a site visit to reset the safe. 

Attendance & Service Fee applies.

- Lost of Key -

Process and Costs - Standard Key Orders

Once the payment has been received, it usually takes 16-20 business days to arrive in Singapore from the Korean Headquarters. Unforeseen delay may occur.

NOTE: The order of Replacement Key will only be processed when payment is received.

Collection of Replacement Key

We will make contact when the key arrives. Please collect at our Sales & Service Centre with your Identity Card. STRICTLY NO DELIVERY for Replacement Key.

61, Kaki Bukit Ave 1, #04-33, Shun Li Industrial Park, Singapore 417943.
Mon - Fri : 9:30am - 12:15pm, 1:45pm - 5:30pm
Sat : 9:30am - 12:30pm
Close on Sunday and Public Holidays

You are to collect your requested Replacement Key within 02 months upon notification with your Identity Card. NO REFUND for the uncollected key.

Cancellation

Please look for your key carefully before placing an order and making payment. NO CANCELLATION allowed after payment is made.